Disability Access & inclusion

"Exactly a week after the workshop I (for the first time in my career) had a blind customer who needed me to guide him (physically), read titles of CDs to him and who gave me his wallet, with cash inside, so that I could use his ID to sign him up. I feel that I was more able to deal with this situation, and guide my workplace student, than I would have been before attending the workshop. I actually think that I made this customer feel more understood and welcome. I was trembling the whole while, leading him down the the classical music, reading out titles, finding what he wanted and leading him back before I signed him up. To see his ID ( to sign him up to the library) he gave me his wallet. I saw how vulnerable this man was. I signed him up and offered to keep his library card with us so he could just say his name and his wallet would remain safe. In addition I asked him how he had traveled to the library and he explained that he had a very hard time in public transport. I was then able to offer our at home book services. I made sure, by asking him (huge numbers on a piece of paper) how he could contact the library. The man left very happy. I felt that I had fulfilled this customers needs, which I don't know if I would've been able to in the same way as before the workshop. So, thank you so much for giving me the skills and understanding to make a lovely persons day, and hopefully life, more enjoyable."

- Feedback from Shire of Peppermint Grove

Aging Population

Australian Bureau of Statistics reported in 2015 that over 50% of Australians aged 65 or over have one or more disabilities. Couple this with the aging population in Australia, people with disability are a growing proportion of Australian society and one that needs to access services. I can work with organisations and enterprises need to equip their staff with the knowledge and tools to effectively assist this expanding demographic.

Why is it important?

There are many laws and legislation that make discrimination illegal but at the end of the day it is also the moral responsibility of everyone. I use a mixture of humour and personal experience to explain why it is everyone's responsibility and how the smallest actions can make a massive difference to someones life.